Privacy Notice.
Soluciones Telefónicas De Occidente S DE RL DE CV (“STO”) which is a Mexican company domiciled in Av. Mariano Otero 3429 Piso 7, Guadalajara, Jal. 44550 Compliance with the provisions of the Federal Law for the Protection of Personal Data in Possession of Individuals and its regulations is one of our main concerns, so the information of our customers, suppliers, employees and third parties with whom STO maintains business relationships or any other kind is treated as strictly confidential. PERSONAL DATA AND HOW IT IS COLLECTED
1. Personal Information Requested
STO will request personal information from the users of the services, holders of personal information, in order to provide the best personalized experience in the use of the services that STO provides, to the extent possible to send you messages that may be of interest to you, whether they are our own or from our advertisers and third party advertising with whom STO has entered into agreements. The type of information requested from users of the services includes: name, e-mail address, address, zip code,
contact telephone numbers, date of birth, personal interests, and credit card
information; not all information requested at the time of registration for STO services is
required to be provided, except that which STO deems appropriate and that is made
known to the owner at the time of registration.
STO will request such information in order to sell financial services to the holder or when deemed appropriate or necessary, for example, when the holder wants to participate in contests or promotions sponsored by STO or third parties, in surveys implemented to evaluate and / or provide more satisfactory services, when users want to make a transaction, etc.. The personal information that STO collects may be used to promote events, analyze data and improve our services, advertising from third parties with whom STO has agreements and content. If you wish to be removed from a mailing list, you can update your preferences here. The owner of the data when registering gives his full consent freely and voluntarily to provide the personal data required, in the understanding that if the user decides not to provide mandatory information, he will not be able to access the services that effectively require such information, however, he will be able to have access to the services that require such information.
Access to all other services that do not require such information. STO in no case and under no circumstances stores sensitive personal data information such as racial or ethnic origin, current health status, genetic information, religious, philosophical and moral beliefs, trade union membership, political opinions, sexual preference, etc.
2. Privacy and Personal Data Protection
STO uses state-of-the-art technology and processes for the protection of information provided by data subjects. This technology encrypts, encodes and prevents the interception of information provided over the Internet, including credit card and e-mail addresses. STO establishes and maintains administrative, technical and physical security measures to protect personal data against: damage, loss or alteration, destruction, or unauthorized use, access or processing. STO implements administrative, technical and physical safeguards to protect the holder’s personal information from loss, theft, or misuse, as well as from unauthorized access, disclosure, alteration or destruction. When using online services or applications of STO and its different brands such as forums, landing pages, blogs or social networks, the personal information shared by the owner is visible to other users, who can read it, collect it or use it. The owner will be responsible for the personal information he/she chooses to provide in these cases. By consenting to the transfer of personal data to STO, the data subject acknowledges and agrees that STO may transfer personal data to third parties, including sponsors, advertisers, contractors and/or business partners. STO will also collect information that is derived from users’ tastes, preferences and general usage of the services. Such derived information, as well as Personal Information provided by the owner, may be used for various business purposes, such as providing statistical data to potential advertisers, sending advertising to users according to their specific interests, conducting marketing research, and other activities or promotions that STO deems appropriate. STO may also disclose information when required to do so by law and/or competent authority or in the good faith belief that such disclosure is necessary to: I) comply with legal process; II) comply with the User Agreement; III) respond to claims involving any Content. IV) to protect the rights, property, or safety of STO, its Users and the general public. Responsibility for the use of Financial Information. STO may use your financial information to verify your compliance with the requirements of financial institutions in the country, to enroll you in discount programs, and to sell various insurances. In some cases we may use, and may provide service providers with, your financial information to help us perform some of these tasks. Also, we may provide your financial information to credit card issuers, financial institutions or credit card processors to process transactions and for their other purposes. We may disclose specific financial information when we determine that such disclosure may be useful to comply with the law, to cooperate with or seek assistance from law enforcement authorities or to protect the interests or safety of STO or other visitors to the Site or users of services or products provided by STO or to participate jointly with other entities in anti-fraud activities. Also, your financial information may be provided to third parties in the event of a transfer of property or assets, or in a bankruptcy proceeding of STO. STO is not responsible or liable for any other disclosure of your financial information by a third party with whom STO is permitted to disclose your financial information under this privacy notice. STO is not responsible or otherwise legally liable for any use or disclosure of your financial information by any third party with whom STO is permitted to disclose your financial information under this privacy notice.
3. Use of cookies and WebBeacons
STO makes use of tools that allow to passively obtain information from the user such as cookies and web beacons and as a commonly used tool to record online browsing behavior (tracking). STO or its advertisers within the STO site and mobile applications may use cookies as behavioral tracking tools. It may also use web beacons and similar technologies.
These tools are used:
• To recognize new or past customers
• To store your password with which you are registered on our sites
• To improve the user experience on our sites
• To display advertising content that may be of interest to you. To do this, we may observe your browsing behavior on our site and others. We may also collect information about your browsing history.
• To better understand the interests of consumers and visitors to STO’s online sites.
• To measure the flow of traffic to the site Certain advertising on STO.com.mx may be based on browsing behavior on STO or external sites. How to control the use of cookies and web beacons. Your browser may give you the option to control the use of cookies. How you do this depends on the type of cookies. Some browsers can be set to refuse the use of cookies. To control flash cookies, which may be used occasionally, you can go to here. http://www.macromedia.com/support/documentation/es/flashplayer/help/settings_man ager07.html , as these types of cookies cannot be controlled through browser settings. If you choose to block cookies in your browser, features and functionality of the online site may not work, such as purchasing tickets.
4. Means and procedure for updating the privacy notice.
This privacy notice will be the means of notification of changes or updates, which will be posted http://www.STO.com.mx/h/privacy.html .
5. Mechanisms to exercise the rights related to the protection of personal data (ARCO
rights).
In order to provide the holder with the means to exercise the ARCO rights, STO makes available to the holders the e-mail address arco@STO.com.mx through which the requests for access, rectification, cancellation or opposition will be processed and followed up.
The holder may send through this means a request for access, rectification, cancellation or opposition, with respect to their personal data.
Said request must contain:
• The full name of the owner and all the data requested for registration, as well as an e-mail to communicate the response to your request.
• Electronic copy of the documents proving the identity of the holder of the personal data (RFC, IFE).
• Clear and precise description of the personal data with respect to which you are seeking to exercise any of the aforementioned rights.
• Any other element or document that facilitates the location of personal data.
Indicate the modifications to be made and/or the limitations to the use of personal data and provide documentation to support your request.
STO will communicate to the owner of the personal data the decision taken, within a period not exceeding 20 working days from the date on which the request was received.
This period may be extended by STO on one single occasion for an equal period of time, if justified by the circumstances of the case.
STO will inform the holder of the personal data the sense and motivation of the resolution by e-mail and will accompany such resolution with the relevant evidence, if any.
STO may deny total or partial access to personal data or to the rectification, cancellation or opposition to the processing thereof, in the following cases:
• When the applicant is not the owner or the legal representative is not accredited to do so.
• When the STO database does not contain the applicant’s personal data.
• When the rights of a third party are injured.
• When there is a legal impediment or resolution of an authority.
• When the rectification, cancellation or opposition has been previously made, so that the request lacks subject matter.
The deletion of personal data will give rise to a blocking period after which STO will proceed to the deletion of the relevant data. Once the relevant personal data has been deleted, STO will notify the owner of the data. Once the above is done, STO may keep the personal data exclusively for the purposes of the responsibilities derived from the processing referred to in the Privacy Notice. STO will not be obliged to cancel personal data in the cases established in article twenty-six of the Federal Law for the Protection of Data in Possession of Private Parties. Likewise, when the information collected in the personal data is no longer necessary for the fulfillment of the purposes set forth in this Privacy Notice and in the applicable legal provisions, your personal data will be cancelled from STO’s database.
6. Information for Children under 13 years of age residing in the United States of America and its territories
STO does not collect Information from Users under the age of 13 who are residents of the United States of America and its territories. IF YOU HAVE ANY QUESTIONS OR CONCERNS REGARDING THIS PRIVACY NOTICE, PLEASE CONTACT US AT THE FOLLOWING ADDRESS: contact@STO.com.mx Privacy Notice.