World-class contact center with more than 15 years of experience, specialized in the marketing of financial and telecommunications products and services with operations in Mexico and Latin America.
More than 1,600 workstations in our branches, based in the state of Jalisco, Mexico.
Our company marks market leadership through an innovative platform of high quality services that contribute to the growth, long-term profitability and satisfaction of each of our customers.
MISSION & VISSION
Mission
Soluciones Telefónicas de Occidente / Fabreka is a Strategic Partner with High Quality and Experience, offering Specialized Contact Center Services to the Financial Sector and other industries, through Customized Solutions supported by Certifications and Best Practices, generating security and confidence in its customers.
Vision
Soluciones Telefónicas de Occidente / Fabreka will consolidate itself as a reference, reliable and successful company for the community, its business partners and customers, exceeding their expectations through human talent, state-of-the-art technology and financial strength, to achieve market leadership, with pride and satisfaction.
VALUES
- Commitment: Our clients are the most important thing for us.
- Team work: Hand-to-hand with our customers and suppliers.
- Respect: Treat employees with dignity and respect.
- Honesty: Transparency, honesty and ethics in business.
- Passion: What make us unique.
WHO WE ARE
CERTIFICATIONS
Certification in ISO 27001
Information Security Management
