Who we are
World-class contact center with more than 15 years of experience, specialized in the marketing of financial and telecommunications products and services with operations in Mexico and Latin America.
More than 1,600 workstations in our branches, based in the state of Jalisco, Mexico.
Our company marks market leadership through an innovative platform of high quality services that contribute to the growth, long-term profitability and satisfaction of each of our customers.
Mission
Soluciones Telefónicas de Occidente / Fabreka is a Strategic Partner with High Quality and Experience, offering Specialized Contact Center Services to the Financial Sector and other industries, through Customized Solutions supported by Certifications and Best Practices, generating security and confidence in its customers.
Vission
Soluciones Telefónicas de Occidente / Fabreka will consolidate itself as a reference, reliable and successful company for the community, its business partners and customers, exceeding their expectations through human talent, state-of-the-art technology and financial strength, to achieve market leadership, with pride and satisfaction.
Commitment
Our clients are the most important thing for us.
Team work
Hand-to-hand with our customers and suppliers.
Respect
Treat employees with dignity and respect.
Honesty
Transparency, honesty and ethics in business.
Passion
What make us unique.
INFRAESTRUCTURE
Custom application development
Real-time reporting in the cloud
Database and CRM applications interaction
Alternate site for redundancy
Predictive switch
Database intelligent
Digital monitoring and recording
Operations in Mexico and Latin America
1000 work stations in 5 sites
More than 2.5 million interactions per month
OUR POLICIES
In Soluciones Telefónicas de Occidente / Fabreka, we are a Contact Center that offers specialized services to the financial sector and other branches, such as: Customer service, technical service, attention through social networks, sales work, promotion and sales, surveys, market research, appointment generation, prospecting, collection, sms, mailing, Whatsapp marketing, specialized consulting in IT, Quality, F2F Sales, CRM applications, database management and Fullfillment.
With which we exceed the satisfaction of our customers through continuous improvement with extensive experience, developing the talents of the organization which allows us to grow steadily.
We have state-of-the-art technology and infrastructure and the financial strength necessary for the performance of our services.
Our processes allow us to favor the permanence, security and trust of our clients.
At Soluciones Telefónicas de Occidente / Fabreka we are committed to guarantee the protection of our own and our customers’ information through the use of the appropriate technology and continuous improvement in information security systems. We ensure business continuity through the development of risk management.
- Respect the individual variables of each person, such as sex, gender identity, sexual orientation, ethnic or cultural origin, age, social status, among others.
- Provide equal opportunities in immersion, learning and labor development of people, without any type of discrimination.
- Contribute to the training of employees on issues of inclusion and non-discrimination, ensuring that diversity is understood by them as a fundamental value.
- Any type of discrimination based on appearance, ethnic or national origin, skin color, sex, religion, sexual orientation, gender identity or expression, disability, social condition or any other condition protected by law is prohibited.
CERTIFICATIONS
Certification in ISO 9001
Quality Management System
HRC Equity MX 2023
