Who we are

World-class contact center with more than 15 years of experience, specialized in the marketing of financial and telecommunications products and services with operations in Mexico and Latin America.

More than 1,600 workstations in our branches, based in the state of Jalisco, Mexico.

Our company marks market leadership through an innovative platform of high quality services that contribute to the growth, long-term profitability and satisfaction of each of our customers.

Mission

Soluciones Telefónicas de Occidente / Fabreka is a Strategic Partner with High Quality and Experience, offering Specialized Contact Center Services to the Financial Sector and other industries, through Customized Solutions supported by Certifications and Best Practices, generating security and confidence in its customers.

Vission

Soluciones Telefónicas de Occidente / Fabreka will consolidate itself as a reference, reliable and successful company for the community, its business partners and customers, exceeding their expectations through human talent, state-of-the-art technology and financial strength, to achieve market leadership, with pride and satisfaction.

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Commitment

Our clients are the most important thing for us.

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Team work

Hand-to-hand with our customers and suppliers.

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Respect

Treat employees with dignity and respect.

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Honesty

Transparency, honesty and ethics in business.

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Passion

What make us unique.

INFRAESTRUCTURE

To ensure the correct functioning of the different levels of the operation, STO has state-of-the-art tools and technology with high competitive advantages that guarantee the best service for our customers.

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Custom application development

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Real-time reporting in the cloud

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Database and CRM applications interaction

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Alternate site for redundancy

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Predictive switch

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Database intelligent

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Digital monitoring and recording

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Operations in Mexico and Latin America

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1000 work stations in 5 sites

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More than 2.5 million interactions per month

OUR POLICIES

Quality policy of the organization

In Soluciones Telefónicas de Occidente / Fabreka, we are a Contact Center that offers specialized services to the financial sector and other branches, such as: Customer service, technical service, attention through social networks, sales work, promotion and sales, surveys, market research, appointment generation, prospecting, collection, sms, mailing, Whatsapp marketing, specialized consulting in IT, Quality, F2F Sales, CRM applications, database management and Fullfillment.

With which we exceed the satisfaction of our customers through continuous improvement with extensive experience, developing the talents of the organization which allows us to grow steadily.

We have state-of-the-art technology and infrastructure and the financial strength necessary for the performance of our services.

Our processes allow us to favor the permanence, security and trust of our clients.

Information security policy

At Soluciones Telefónicas de Occidente / Fabreka we are committed to guarantee the protection of our own and our customers’ information through the use of the appropriate technology and continuous improvement in information security systems. We ensure business continuity through the development of risk management.

Policy of inclusion and no-discrimination in the workplace
  • Respect the individual variables of each person, such as sex, gender identity, sexual orientation, ethnic or cultural origin, age, social status, among others.
  • Provide equal opportunities in immersion, learning and labor development of people, without any type of discrimination.
  • Contribute to the training of employees on issues of inclusion and non-discrimination, ensuring that diversity is understood by them as a fundamental value.
  • Any type of discrimination based on appearance, ethnic or national origin, skin color, sex, religion, sexual orientation, gender identity or expression, disability, social condition or any other condition protected by law is prohibited.

CERTIFICATIONS

Certification in ISO 9001
Quality Management System

HRC Equity MX 2023

Certification in ISO 27001
Quality Management System